Brilliant Cloud implements Acumatica Field Service for South African service teams, connecting scheduling and dispatch, mobile technicians, service contracts, equipment history and billing in one real-time cloud platform. Linked straight to inventory, projects and operations, and supported locally by certified experts.
Technicians see their day, capture time, parts and notes, and complete work orders from any phone or tablet, online or offline.
Explore mobileMatch the right technician to each job by skill, location and availability on a drag-and-drop dispatch calendar.
Explore schedulingRun service contracts, SLAs and preventative maintenance schedules, with equipment history at every technician's fingertips.
Explore contractsCoordinate installs, deliveries and project-linked field work with inventory, routes and crews all in one system.
Explore installsPaper job cards and phone calls. Dispatchers chase technicians for updates while job sheets pile up to be re-keyed later.
Slow, leaky invoicing. Jobs finish days before they're billed, and labour, parts and travel slip through the cracks.
No equipment or contract history. Technicians arrive blind, with no record of the asset, warranty or last visit.
Disconnected scheduling. Standalone scheduling tools that don't talk to inventory, projects or operations.
We model Acumatica around how your crews actually work, not generic templates. From reactive call-outs to planned maintenance contracts.
Call-outs, maintenance contracts, parts on the van and same-day billing.
Talk to us
Asset and warranty history, preventative schedules and SLA-driven response.
Talk to us
Project-linked field work, crews, materials and progress billing in sync.
Talk to us
Delivery, install and commissioning work tied to inventory and orders.
Talk to us
After-sales service, warranty claims and on-site support for what you build.
Talk to us
Billable time, recurring contracts and on-site engagements, all tracked to revenue.
Talk to usService capabilities that connect scheduling, mobile technicians and contracts to inventory, projects and operations, in real time.
Assign the right technician by skill, location and availability on a drag-and-drop calendar, then dispatch in a tap.
Technicians view jobs, capture labour, parts, photos and signatures, and close work orders from any device, online or offline.
Manage SLAs, warranties and recurring contracts, then bill labour, parts and travel the same day the job is done.
Surface job profitability, response times and customer history so dispatchers and managers act on live data, not guesswork.
Field service connected to inventory, purchasing, projects and CRM through one platform and an open API.
See technician location and job status in real time, optimise routes and keep customers informed of arrival windows.
Not a feature list, a working service operation. Here is exactly what runs under the hood, from call to cash.
Get the right technician to the right job with the right parts.
Give technicians everything they need on their phone or tablet.
Turn every agreement into recurring, accurate revenue.
Run service on numbers, not gut feel.
Service, inventory and operations on one platform, no bolt-ons.
Know where your fleet is and what every job is doing.
Representative results from Acumatica projects we've delivered, typical of what connected, real-time operations make possible.
Field-to-invoice billingBill labour, parts and travel the day the job is completed.
Dispatch & job visibilitySee technician location and job status live across the team.
Per technician, per daySkill-matched scheduling and mobile tools cut downtime between calls.
Unlimited usersPut every technician and dispatcher on the system, no per-seat fees.
Figures reflect outcomes achieved on selected client engagements; results vary by business and scope.
Acumatica's open API means your ERP becomes the hub of your operation, synced with e-commerce, CRM, logistics and the bespoke systems your business depends on. We design every integration so data flows in real time, with no double capture.
Explore integration optionsBook a tailored Acumatica Field Service demo and see scheduling, mobile technicians, contracts and same-day billing modelled on one real-time platform.
Acumatica Field Service Management is a cloud-native solution for service-led businesses. It connects scheduling and dispatch, a mobile technician app, service contracts and SLAs, equipment history and billing with inventory, projects and CRM in one real-time system, so the field and the office work off the same data.
Yes. Technicians use a mobile app to view their schedule, capture labour, parts, photos and customer signatures, and complete work orders from any phone or tablet. Work can be captured offline and syncs automatically once a connection is available.
Yes. You get a drag-and-drop dispatch calendar that matches technicians to jobs by skill, location and availability, plus service contracts, SLAs, warranties and preventative maintenance schedules, all linked to equipment history.
Because field service is part of the same platform, labour, parts and travel captured on a completed work order flow straight into billing. You can invoice the same day the job is done, with nothing falling through the cracks.
Most Acumatica field service implementations take 10 to 20 weeks depending on team size, the number of branches, integrations and process complexity. Our phased methodology reduces risk and delivers value early.
We are a Gold Certified Acumatica Partner with 23 years of ERP delivery experience, 880+ customers and certified local consultants. We implement, integrate and support Acumatica Field Service locally, with a focus on service outcomes rather than licence sales.
ERP guides, customer stories and industry updates, delivered to your inbox.
We’ve just been recognised by Acumatica with two new awards we’re proud to share:
